The opening quote at the beginning of the film by Christopher L. Hayes is excellent framing: "Depending on who you are, the sight of an officer can produce either a warm sense of safety and contentment or a plummeting feeling of terror." This film is about learning about Kenneth Chamberlain as much as it is about learning about the failed systems that were designed to protect him. To find solutions, it is important to understand where the problems are, and this film's narrative shows us a mapping.